At Summit Fleet, we place a high value on our customer relationships and work hard to meet and exceed their expectations. Customer satisfaction is vital to the success of our business, and we aim to earn trust through transparent pricing, reliable services, and an exceptional customer experience. To gather customer feedback and improve, we use the Net Promoter Score (NPS) to measure customer satisfaction.
The NPS is a widely used metric across industry and business sectors and we have been using it for all our clients since 2012. The survey gauges overall experience and asks the question, “On a scale from 1 to 10, how likely are you to recommend Summit Fleet as a fleet leasing and management provider to your friends and family?” with scores ranging from -100 to +100. A score of 0 or higher considered “good” and a score of 50 or above is “excellent.”
We are proud to announce that our latest annual customer survey resulted in a NPS of 62, reflecting our commitment to providing excellent service. We are always seeking ways to improve and the feedback from the NPS helps us identify areas for change and improvement. Our goal is to offer innovative fleet solutions tailored to our customer’s unique needs, and we look forward to continuing to serve our loyal customers and build new partnerships.
