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Roadside Assistance

24/7 Roadside and Emergency Assistance with National Road and Motorist Association (NRMA)

Summit Fleet has partnered with NRMA to provide a reliable Roadside and Emergency Assistance service 24/7 to your drivers Australia wide.


Roadside and Emergency Assistance is accessed by calling Summit Fleet’s 1800 FLEETLEASE – Option 1 – 2 (1800 353 385) helpline.


A customer service assistant will complete an initial diagnosis of the problem and where necessary dispatch a Service Provider to the Vehicle. The Service Provider will diagnose vehicle faults and provide Roadside Assistance Services as applicable, subject to services included

Key Services Included

  • 24-Hour Roadside Assistance via our toll free 1800 helpline

  • Basic repairs and services, e.g. flat tyres, flat batteries and other immobilised vehicle faults.

  • Towing as a result of mechanical breakdown, to the nearest authorised repairer.

  • Taxi transport to enable occupant to continue their journey, if vehicle cannot be mobilised due to mechanical breakdown

  • Emergency Fuel to enable the driver to travel to the nearest available service station (where available).

  • Callout for emergency vehicle access i.e. lost keys, keys locked in the vehicle.

  • Assist removal of bogged vehicles (specialist recovery vehicles supplied at drivers cost)

Limits and exceptions apply. Refer to Summit Fleet’s 24/7 Roadside & Emergency Assistance Inclusions and Conditions for more information.

Vehicles Covered

Summit Fleet’s Roadside assistance allows you to cover a range of vehicles in your fleet, including Passenger vehicles up to 3.5 tonnes GVM, Light Commercial vehicles up to 12 tonnes GVM and heavy vehicles over 12 tonnes GVM.


Summit Fleet also offers full Roadside and Emergency Assistance to trailers under stand alone contracts. Specific inclusions and pricing may vary based on the type of vehicle and program*

*For complete detail on the service inclusions listed and their conditions, please refer to the Roadside Assistance Inclusions and Conditions.

Program Options

Included

A vehicle is registered and maintained on the Roadside and Emergency Assistance program which provides access to all services as identified in the inclusions and conditions*.

  • Standard inclusion in Summit Fleet Fully Maintained Contracts
    Supports expectation of a fully maintained service.
  • Unlimited Callouts
    No callout fees subject to inclusions and conditions.
  • Free Towing
    Where a vehicle cannot be mobilised as a result of mechanical breakdown*

Additional charges may apply relating to spare parts or any other associated costs for the repair of the vehicle to facilitate the immediate mobilisation of the vehicle.

Pay on Use

A vehicle is registered and maintained on the Roadside and Emergency Assistance program which provides access to all services as identified in the inclusions and conditions*.

  • A call out fee is charged per incident
  • Any related parts and services will be recharged

*For complete detail on the service inclusions listed and their conditions, please refer to the Roadside Assistance Inclusions and Conditions.


If you would like further information, please contact your Summit Relationship Executive or email [email protected].

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